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Canition support

Questions about the app? Start here.

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Contact Canition

For questions about the Canition dog-training and education app, email [email protected]. This address also accepts privacy questions. Canition is in development; a live website does not mean an app-store release is available.

If you are using a prerelease build, include your app version, phone model, operating-system version, the screen involved, what you expected and what happened. A screenshot can help, but remove private names, notes and other personal information first.

Never send passwords, verification codes, payment information, signing files or diagnostic upload tokens. Do not send private training records unless you deliberately choose to share information needed to explain the issue. No response-time or emergency-service promise is made.

Before reinstalling or clearing data

If you can still open your records, keep a readable copy before reinstalling, clearing storage or using a reset. Do not assume an exported file is a restorable backup or that support can recover records from your device.

If saving or storage recovery is failing, describe the message in your support request before taking an irreversible step. Please do not send an entire export just to test this email address.

Training and safety questions

Canition offers general dog-training education, not emergency care, a veterinary diagnosis or an individualized behavior-treatment service. Stop a training session if your dog is frightened, distressed or in pain, and contact a veterinarian or an appropriately qualified reward-based professional for individual help. Do not rely on app support for emergency advice.

Privacy

Read the Canition privacy notice for the website and its reporting connection. Information about prerelease app data handling is being reconciled with the current app configuration; website publication alone does not establish mobile-release readiness.

For a privacy question, describe the type of information and the request without including unnecessary personal records. Contact [email protected].